Refund policy

Last Updated: November 4, 2026

At potatoaw, customer satisfaction is important to us. Please review our return and refund conditions below before submitting a return request.

1. Return Window

Eligible products may generally be returned within 30 days after delivery.

The return period begins on the delivery date shown in the carrier's tracking information.

2. Return Eligibility

To qualify for a standard return, products should generally:

  • Be unused and unworn.

  • Be unwashed and unaltered.

  • Be in their original condition.

  • Include original tags and packaging where applicable.

  • Have no stains, odors, cosmetic marks, or damage caused by use.

  • Include a valid order number or proof of purchase.

Certain products may have additional return conditions disclosed before purchase.

3. How to Request a Return

To initiate a return, please contact:

Email: info@potataow.com

Please include:

  • Your order number.

  • The email address used during checkout.

  • The product you wish to return.

  • The reason for the return.

  • Supporting photographs when applicable.

Our customer service team will review your request and provide return authorization and instructions.

Please do not send products back without receiving return instructions.

4. Return Shipping Costs

For returns due to personal preference, sizing, color selection, or a change of mind, customers are responsible for return shipping costs.

For confirmed damaged, defective, incorrect, or materially different products, potatoaw will cover reasonable return shipping costs where a return is required or provide another appropriate resolution.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact us promptly.

We recommend reporting the issue within 48 hours after delivery to help us investigate efficiently.

Please provide your order number, a description of the issue, and relevant photographs.

This recommended reporting period does not reduce any statutory rights or the 30-day return window.

6. Non-Returnable Items

Unless otherwise required by applicable law, standard returns may not be accepted for:

  • Products that have been used or worn.

  • Products damaged through customer misuse.

  • Products missing required tags, components, or accessories.

  • Products clearly marked as final sale or non-returnable before purchase.

This does not limit any rights relating to defective, misdescribed, or incorrect products under applicable law.

7. Exchanges

Exchanges are subject to product availability.

For standard size, color, or preference changes, customers may return an eligible item and place a new order.

If an item is damaged, defective, or incorrect, please contact us before placing a replacement order.

8. Return Inspection

Once an authorized return reaches the designated return location, our team generally completes the inspection within 1–3 business days.

9. Refund Processing Time

After a return has been received, inspected, and approved, refunds are generally processed within 4–7 business days.

Approved refunds will be issued to the original payment method.

Please note that banks, card issuers, and payment providers may require additional time to post the refund to your account.

10. Late or Missing Refunds

If you have not received an approved refund:

  1. Check your bank account or payment statement.

  2. Contact your card issuer or payment provider.

  3. If the refund is still not visible after the provider's normal processing period, contact us at info@potataow.com.

11. Shipping Fees and Restocking Fees

Any shipping charges paid at checkout will be handled according to the order terms and applicable law.

Customers are responsible for return shipping costs for non-quality-related returns.

We do not charge a restocking fee for eligible returns under this policy.

12. Consumer Rights

Nothing in this policy is intended to limit consumer rights that cannot legally be excluded under applicable law.

13. Return Address

Our business address is:

980 Rivers St, San Pablo, CA 94806, United States.

This address is not automatically the return address.

The correct return address will be provided after your return request has been reviewed and authorized.

14. Contact Information

Store Name: potatoaw
Website: https://www.potataow.com
Email: info@potataow.com
Phone: +1 209-398-8345