Shipping policy

Last Updated: November 4, 2026

This Shipping Policy applies to orders placed through https://www.potataow.com.

1. Shipping Destinations

The United States is our primary shipping market.

Available shipping destinations depend on the locations enabled in our Shopify store and the address entered during checkout.

If a destination is unavailable at checkout, we are currently unable to ship that order to the selected location.

2. Shipping Fees

We offer FREE STANDARD SHIPPING on eligible orders shipped within the United States.

Any applicable shipping options or charges will be displayed during checkout.

3. Order Processing Time

Orders are generally processed within 1–3 business days after successful order placement and payment confirmation.

Processing may take longer during holidays, promotional events, periods of high order volume, or when additional payment, address, or inventory verification is required.

4. Estimated Delivery Time

Our standard estimated shipping timeframe is:

• Order Processing: 1–3 business days

• Transit Time: 6–9 business days

• Total Estimated Delivery: 7–12 business days

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may be affected by carrier operations, weather conditions, holidays, incorrect shipping information, or other circumstances beyond our reasonable control.

5. Order Confirmation and Tracking

After placing an order, customers will generally receive an order confirmation email.

Once an order has been shipped, tracking information will be provided when available.

Please allow approximately 24–48 hours after the carrier receives the package for tracking information to become available or update.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error in your shipping address, please contact us immediately at info@potataow.com.

Address changes cannot be guaranteed after order processing or shipment has begun.

7. Delayed or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact our customer service team with your order number and tracking information.

If tracking indicates that a package has been delivered but you cannot locate it, please check your delivery location and contact the carrier where appropriate.

If the package remains missing, please contact us for assistance.

8. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, incorrect, or incomplete item, contact info@potataow.com with your order number, a description of the issue, and photographs where applicable.

We will review the issue and provide an appropriate resolution in accordance with our policies and applicable law.

9. International Shipping

If international shipping is enabled for a destination, shipping times and available delivery services may vary.

International orders may be subject to customs duties, import taxes, or other fees. Unless otherwise stated during checkout, these charges are the customer's responsibility.

10. Returns and Shipping Costs

Eligible returns may generally be requested within 30 days after delivery.

For returns due to personal preference, sizing, color selection, or a change of mind, customers are responsible for return shipping costs.

For confirmed damaged, defective, incorrect, or materially different items, potatoaw will cover reasonable return shipping costs where a return is required or provide another appropriate resolution.

Please refer to our Return & Refund Policy for additional information.

11. Contact Information

Store Name: potatoaw
Website: https://www.potataow.com
Email: info@potataow.com
Phone: +1 209-398-8345
Address: 980 Rivers St, San Pablo, CA 94806, United States